Shipping policy

Last Updated: July 2026

Thank you for shopping with The Lunar Eclipse. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Estimated Delivery Time

Delivery times may vary depending on your location and shipping carrier.

  • United States: 7–15 Business Days

  • Canada: 8–16 Business Days

  • United Kingdom: 7–15 Business Days

  • Australia & New Zealand: 8–18 Business Days

  • Europe: 7–18 Business Days

  • Other International Destinations: 10–20 Business Days

Please note that delivery estimates are not guaranteed and may occasionally be affected by customs processing, weather conditions, carrier delays, or peak holiday seasons.

Shipping Costs

Shipping charges are calculated during checkout. Promotional offers such as Free Shipping may be available on selected products or during special campaigns.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email (when available). You can use this tracking information to monitor the status of your shipment.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. Any applicable charges are the responsibility of the customer.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact our support team. We will work with the shipping carrier to investigate and assist you in resolving the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging. We will review your request and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: support@thelunareclipse.store

We appreciate your trust in The Lunar Eclipse and are committed to providing you with a smooth and reliable shopping experience.