Privacy policy
Last updated: June 1, 2026
Overview
The Lunar Eclipse operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated and seamless shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this policy. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.
Personal Information We Collect
When we refer to "personal information," we mean information that identifies or can reasonably be linked to you as an individual. This does not include anonymized or de-identified data. Depending on how you interact with our Services, we may collect the following categories of personal information:
- Contact Details — your name, billing address, shipping address, and email address.
- Financial Information — payment card details, transaction information, form of payment, and payment confirmation.
- Account Information — your username, password, security questions, and account preferences.
- Transaction Information — items you view, add to your cart or wishlist, purchase, return, or exchange, as well as your order history.
- Communications — information you include when contacting our support team or otherwise reaching out to us.
- Device Information — your IP address, browser type, device identifiers, and network connection details.
- Usage Information — how and when you interact with or navigate our Services.
How We Collect Your Information
We may collect personal information from the following sources:
- Directly from you — when you create an account, place an order, contact us, or otherwise provide your information voluntarily.
- Automatically — through your device when you use or visit our Services, including through cookies and similar tracking technologies.
- From service providers — third parties we engage to support our operations, such as payment processors and logistics partners.
- From partners or other third parties — in limited circumstances where permitted by applicable law.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To Provide and Improve Our Services — to process orders, handle payments, arrange shipping, manage returns and exchanges, maintain your account, send order-related notifications, and personalize your shopping experience.
- Marketing and Promotions — to send you relevant marketing communications by email or other channels, and to show you advertisements tailored to your interests. You may opt out at any time.
- Security and Fraud Prevention — to authenticate your identity, protect your account, detect and prevent fraudulent or malicious activity, and maintain the integrity of our Services.
- Customer Support — to respond to your inquiries, resolve issues, and maintain our relationship with you.
- Legal Compliance — to comply with applicable laws, respond to lawful requests from authorities, and enforce our terms and policies.
How We Share Your Information
We do not sell your personal information. We may share it in the following limited circumstances:
- With service providers who assist us in operating our business, such as payment processors, shipping carriers, data analytics providers, and customer support platforms. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
- With marketing partners to deliver relevant advertising, subject to your rights to opt out where applicable.
- At your direction — when you request or consent to us sharing your information, such as through social login integrations.
- Within our organization — with affiliated entities as part of our internal operations.
- For legal or business reasons — in connection with a merger, acquisition, or legal proceeding, or to comply with applicable legal obligations, enforce our policies, or protect our rights and those of our users.
Third-Party Websites and Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link does not imply our endorsement of that site or its operators.
Children's Privacy
Our Services are not directed at children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has provided us with their personal information, please contact us and we will promptly delete it. We do not knowingly sell or share the personal information of individuals under the age of 16.
Data Security and Retention
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend avoiding unsecured channels when sharing sensitive information with us.
We retain your personal information for as long as necessary to maintain your account, provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access — request access to the personal information we hold about you.
- Right to Delete — request deletion of your personal information.
- Right to Correct — request correction of inaccurate information we hold about you.
- Right to Portability — request a copy of your data in a portable format, where applicable.
- Communication Preferences — opt out of marketing emails at any time using the unsubscribe link in any email we send. Note that we may still send non-promotional communications related to your account or orders.
To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing certain requests. You may also designate an authorized agent to submit requests on your behalf, subject to verification.
International Data Transfers
Your personal information may be transferred to, stored in, or processed in countries other than your own. Where such transfers occur from the European Economic Area or the United Kingdom, we rely on recognized legal mechanisms such as Standard Contractual Clauses or equivalent safeguards as required by applicable law.
Complaints
If you have concerns about how we handle your personal information, please contact us directly. You also have the right to lodge a complaint with your local data protection authority where applicable.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please reach out to us:
The Lunar Eclipse 📧 info@thelunareclipse.store